Refund policy

Returns, replacements and warranty

Returns and replacements
If a frame is not right, write to hello@irislane.in within 7 days of delivery and we will arrange a return or a replacement. Frames must be unworn and in the original case and box, with the lens cloth, lens cleaner, screwdriver keychain and welcome card. Return pickup is free within India.

Refunds are made to the original payment method within 7 working days of the frame reaching us. For cash on delivery orders, we refund by bank transfer to the account you give us.

A frame that has been worn, scratched, altered, or returned without its case and box cannot be accepted.

Six-month warranty
Every IRIS LANE frame is covered for six months from delivery against manufacturing defects: loose or broken hinges, lens coating faults, and acetate or metal defects. Wear, scratches, accidental damage, and modifications by a third party are not covered.

To claim, write to hello@irislane.in with your order number and a photograph of the fault. We will repair or replace the frame, and we cover the pickup and redelivery within India.

Damaged on arrival
If a frame arrives damaged, write to us within 48 hours of delivery with photographs of the frame and the packaging and we will replace it at no cost.

Cancellations
An order can be cancelled for a full refund at any time before it is dispatched. Write to hello@irislane.in with your order number.